VEO’s areas of expertise – finding electrification and automation solutions for power generation, transmission, distribution, industry and marine – are perfectly suited for working towards a more sustainable tomorrow. We work together, count on each other, and share our know-how as a team. This gives us the courage to develop new insights and create the best solutions for our customers’ success. As an innovative project house with a high level of expertise, we succeed together with our customers. VEO’s headquarters and factory are located in Vaasa, Finland. The company with its subsidiaries employs 500 persons in Finland, Sweden, Norway and the UK. Read more: www.veo.fi 

We are looking for a Customer Support Manager for VEO's new Lifecycle Support function

Through Lifecycle Support, we provide our customers with a service that ensures a longer life for the equipment and systems supplied by VEO providing also incident management and recommending system upgrades. The service includes both remote and on-site support.

We are looking for a Customer Support Manager for VEO Lifecycle Support function. The key element in this role is to ensure that VEO's end customers receive excellent service and support in relation to VEO deliveries. You will lead a customer support team ensuring customers are satisfied with the service and support they receive, and together with the team, diagnose and resolve technical issues or malfunctions in equipment or systems.

You will be responsible for the development of training courses that are to be used in customers’ operation and system maintenance trainings. Staying updated with latest tools and technologies, to improve the support work and process, is essential in this role.

We expect from you:

• Technical education (B.Sc or M.Sc) in electrical engineering or automation
• Several years of experience in service business and customer work
• Experience in implementing customer service solutions 
• Motivated and goal-oriented working style
• Performance skills and enthusiasm
• Good language skills in Finnish, Swedish and English
  
  

We appreciate:

• A customer service mindset and a sales oriented approach
• Good automation knowledge of products and solutions
• Ability to work both independently and as part of a team
• Demonstrated ability to successfully handle challenging customer situations

We offer:

• A key position that gives you the opportunity to challenge yourself and develop your professional skills
• A modern and dynamic working environment and access to a great team with long experience in the energy industry
• Working on solutions and innovations related to renewable energy and green transition
• Competitive salary and benefits
• Support from an encouraging and inclusive VEO team
  

Application period

Please leave your application and CV as soon as possible but no later than 13.4.2025. We will start interviewing already during the application period so don’t wait too long with sending your resume.

More information

Olav Lundström, Service Manager

olav.lundstrom@veo.fi

tel. +35850 3343 590